Return Policy

Returns and Refunds

Our policy lasts 10 days after receiving the order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number.

We can not accept any item not in its original condition, damaged or missing parts for reasons not due to our error and items that are returned more than 10 days after delivery.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kallyah.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@kallyah.com and send your item to: 3352 Anas Ibn Malik Rd, Almalqa Riyadh 13524, Saudi Arabia. (Short Address: RRMC3352)

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 3352 Anas Ibn Malik Rd, Almalqa Riyadh 13524, Saudi Arabia. (Short Address: RRMC3352)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.