Shipping policy
SHIPPING POLICY
Domestic Shipping (Saudi Arabia)
We offer reliable shipping throughout Saudi Arabia with the following rates and delivery times:
- Riyadh: 30 SAR, delivered within 1-3 business days
- Rest of Saudi Arabia: 35 SAR flat rate, delivered within 5-10 business days
Express Shipping Upgrade
Local orders can be upgraded to express shipping for an additional fee. To arrange express delivery, please contact us at orders@kallyah.com immediately after placing your order.
International Shipping
We ship worldwide via express delivery. International shipping costs are calculated at checkout based on shipment weight and courier rates. Delivery typically takes 5-10 business days.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery status in real-time.
Delayed Orders
If your order is delayed beyond the expected delivery timeframe, please contact us at orders@kallyah.com. Our team will help track your shipment and resolve any issues promptly.
Processing Time
Orders are typically processed within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Address
Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
For any shipping-related questions or concerns, please email us at orders@kallyah.com.